This Service Agreement ("Agreement") governs all custom manufacturing projects, design services, other services, and any orders placed with High Life Tech LLC, doing business as High Life Tech, and the purchasing entity ("Client" or "you"). By engaging High Life Tech for services, approving a quote, or submitting a payment, you agree to be bound by the terms outlined below.

1. MOCKUPS AND ARTWORK
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The 2D and 3D digital mockups provided by High Life Tech are intended to be the most accurate representation of the final product. However, due to the complexity of custom manufacturing, minor variations may occur.
• Client Responsibility: It is the sole responsibility of the Client to inspect all mockups, renders, and specifications for accuracy (including spelling, dimensions, colors, and materials) prior to approval, regardless of whether a tech pack was provided.
• Liability: High Life Tech is not financially responsible for finished products that match the approved mockup but fail to meet Client expectations due to details missed by the Client during the review process. Approval of a mockup constitutes binding acceptance of the design.

2. INTELLECTUAL PROPERTY (IP) OWNERSHIP
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Any concepts, mockups, 3D renders, or digital files created by High Life Tech and their team remain the exclusive Intellectual Property of High Life Tech. We reserve the right to store these files indefinitely and forbid use without our permission.
• File Release: Unless explicitly agreed upon in writing, High Life Tech is not obligated to share or release original 2D or 3D source files (e.g., .AI, .PSD, CAD, .OBJ) created by our team, nor any files edited for production purposes.

3. PRODUCTION TIMELINES
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Production timelines are estimates only and commence only after the official artwork has been approved by the Client. We strive to provide our best estimates of production time but in certain instances.
Timelines are subject to variance based on project complexity, factory capacity, and the speed of artwork approval. High Life Tech is not liable for, nor obligated to compensate for, delays caused by custom molds, print failures, or curing issues that may occasionally occur, and "Force Majeure" events (unforeseen circumstances), including but not limited to raw material shortages, shipping carrier delays, customs hold, or acts of nature.

4. PAYMENT TERMS
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All sales are final. Since our products are custom manufactured for the Client and their specific use case, we do allow for refunds. In addition, unless agreed upon otherwise, we do not allow for goods to be returned for repair or alteration. In the event a replacement for specific parts (e.g., chains) are required, they will be provided at the expense of the Client.

5. PAYMENT STRUCTURE
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Unless agreed upon by High Life Tech, 100% payment is required before production begins. No official mockups or renders will be generated until payment is received. For returning clients, at our discretion, we require a 50% deposit is required to begin production, with the remaining 50% balance due upon completion prior to shipping.

For orders with a remaining balance, payment is due immediately upon notification of project completion. We provide a 3-business day grace period to complete payment. If the balance is not paid within 3-business days, a daily storage and penalty fee of 1% of the total order value will be added to the balance owed. (Example: On a $700 order, the fee is $7.00 per day).

If the remaining balance remains unpaid after 10 business days, High Life Tech reserves the right to consider the goods abandoned. We reserve the right to liquidate, sell, or dispose of the finished product to recover production costs. The initial 50% deposit will be forfeited and applied toward labor and production expenses.

6. SHIPPING AND RISK OF LOSS
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6.1 CARRIERS
We utilize UPS, USPS, FedEx, and DHL for shipments.

6.2 RISK OF LOSS
All shipments are made FOB (Free on Board) Origin. This means High Life Tech’s responsibility ends when the package is handed to the carrier. We are not financially responsible for packages that are lost, stolen, or damaged in transit, nor for packages delivered with missing contents due to carrier handling.

6.3 INSURANCE
We do not purchase additional shipment insurance by default. If the Client wishes to ensure their package, they must notify High Life Tech in writing at least 3 days prior to shipping. The Client is liable for all additional insurance costs.

7. INSPECTION AND ACCEPTANCE

7.1 INSPECTION WINDOW
We pride ourselves on inspecting all goods and ensuring only the highest quality products are shipped. Upon delivery, the Client must inspect all items within 3 business days. Any claims regarding defects missed during our internal quality check must be reported within this 3-day window.

7.2 LIMITATIONS
• Resale: High Life Tech is not responsible for defects reported after the items have been resold, distributed to end-users, or removed from their original packaging by a third party.
• Negligence: High Life Tech is not responsible for damage resulting from customer negligence, improper care, or normal wear and tear.

8. MARKETING RIGHTS
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Unless a Non-Disclosure Agreement (NDA) or alternative agreement is signed beforehand, High Life Tech reserves the right to showcase manufactured products for marketing and portfolio purposes after they have been released by the Client. This includes the use of product photography on social media, digital marketing materials, and physical print assets to demonstrate our manufacturing capabilities.
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9. ACCEPTANCE OF TERMS
By working with High Life Tech—defined as submitting a payment, approving a mockup, or engaging us for services—you automatically acknowledge and agree to the Service Agreement outlined above.